Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Business and contractor qualification information
• Information submitted through website forms and onboarding applications
• Information provided when requesting information, services, consultations, or contractor support
• Communication preferences
• Information necessary to provide our services and client access

We may also automatically collect certain technical information when you visit our website, such as IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

LJAH VCenter may use information we collect to:

• Provide and improve our virtual call center support services
• Respond to inquiries and onboarding requests
• Schedule and manage consultations or technical check-ins
• Provide contractor support and platform guidance
• Send service-related notifications and portal step instructions
• Send appointment reminders and registration confirmations
• Communicate regarding independent contractor opportunities you have requested
• Send promotional or marketing communications when you have provided the appropriate consent
• Process transactions and payout records
• Improve our website and contractor experience
• Maintain security and prevent fraud
• Comply with applicable laws and regulations

3. SMS/Text Messaging Privacy

If you voluntarily provide your mobile phone number and separately consent to receive text messages from LJAH VCenter, you may receive SMS messages related to your requested services, onboarding updates, portal registration reminders, contractor support, or promotional communications, depending on the consent you provide.

Message frequency may vary.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. You may reply HELP for assistance.

Opting out of promotional text messages will not prevent us from sending necessary service-related communications when permitted by law and reasonably necessary to provide a service you have requested.

5. How We Share Information

We may share information when reasonably necessary to operate our business and provide requested services, including with:

• Service providers that help us operate our website and business
• Technology and communications providers
• Scheduling, payment, CRM, and business software providers
• Professional advisors (legal, accounting, financial)
• Government authorities when required by law
• Parties involved in a business transaction, such as a merger, acquisition, or sale of assets

Service providers may only use information as necessary to perform services on our behalf and subject to applicable contractual and legal requirements.

We do not sell personal information as a business practice.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to improve website functionality, understand website usage, and improve our marketing and services.

You may be able to control cookies through your browser settings.

7. Third-Party Services

Our website or communications may contain links to third-party websites, applications, or client service platforms (such as the Arise Platform).

LJAH VCenter is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those services before providing information.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, fulfill legal obligations, resolve disputes, enforce agreements, and otherwise operate our business.

10. Children's Privacy

Our services are not directed toward children under 13, and our independent contractor opportunities require individuals to be at least 18 years of age. We do not knowingly collect personal information from children under 13.

11. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access, correction, or deletion of certain information.

You may also withdraw consent to marketing communications at any time.

For SMS communications, reply STOP to opt out or HELP for assistance.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.